Ask Questions
Hey there, Glowry fam! đ« We know youâve got questions, and weâve got answers. Letâs make this quick, fun, and super helpful. Ready? Letâs dive in!
General
Shopping here is as easy as picking out your next OOTD:
- Spot the item you love.
- Hit "Add to Cart" like a pro.
- Tap the cart icon and click "Checkout."
- Fill in your shipping/billing details, choose your payment method, and boom! Done.
Oh, and donât forgetâyouâll get a confirmation email to let you know your order is on its way. đâš
Payment Details:
Weâre all about flexibility! Pay via credit/debit card, UPI or net banking.
Nope, COD isnât our jam. Weâre a prepaid-only zone, so you can sit back and relax while your order makes its way to you.
Shipping Adventures
Oh yes, global queens! đ We ship worldwide. We Deliver To:
- Australia
- Bahrain
- Canada
- Kuwait
- New Zealand
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates (UAE)
- United Kingdom (UK)
- United States (USA)
If your country isn't on the list, don't worry! Just WhatsApp us at +91 8297492002 to check if we can deliver to your location.
Delivery Time:
International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered within 7-14 business days.
Shipping Costs:
At G L O W R Y Hijab, weâre committed to getting your beautiful hijabs and accessories to you as quickly as possible! Your order is our top priority, and we ensure each package is carefully prepared for delivery. Hereâs everything you need to know about our shipping and delivery process:
Domestic Shipping (INDIA)
We ship across the entire country, ensuring your Glowry Hijab items arrive safely and efficiently. Once your order is placed, weâll dispatch your items within 24-72 business hours (depending on the time of day and availability).
Delivery Timeline:
After dispatch, domestic orders typically reach you within 4 to 7 days. We work with top-tier courier services to ensure that your order gets to you on time.
Shipping Charges:
We believe in transparency, so our Shipping costs are ascertained at the checkout page for both our Indian and International customersâno surprises at checkout!
Address Accuracy:
Please make sure you enter the correct shipping address with your full legal name. If you notice any errors after placing the order, no worries! Just reach out to us via WhatsApp at +91 8297492002 right away, and weâll update the details for you.
International Shipping (For Our Global Shoppers)
Weâre excited to bring Glowry Hijab to customers all around the world! We ship to several countries, so no matter where you are, weâve got you covered.
We Deliver To:
- Australia
- Bahrain
- Canada
- Kuwait
- New Zealand
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates (UAE)
- United Kingdom (UK)
- United States (USA)
If your country isnât on the list, donât worry! Just WhatsApp us at +91 8297492002 to check if we can deliver to your location.
Delivery Time:
International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered within 7-14 business days depending upon product availability.
Shipping Costs:
The cost of international shipping depends on the weight of your order and the destination. Youâll see the exact shipping cost on the checkout page before finalizing your purchase.
Duties and Taxes:
Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.
Payment Methods
Weâve made paying for your order as easy as possible:
- Domestic Orders (India): We accept payments via major Indian Debit Cards, Credit Cards, Internet Banking, and popular payment wallets like Paytm and UPI.
- International Orders: You can pay using Debit Cards, Credit Cards, or international payment methods accepted via the payment gateway.
Note:
At this time, we do not accept Cash on Delivery (COD) for either domestic or international orders.
Duties and Taxes:
Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.
- Within India: Expect it at your doorsteps in 4â7 business days.
- International Orders: Delivery usually takes 7â14 business days, depending upon your location.
Shipping costs are ascertained at the checkout page for both our Indian and International customers
No stress! If we havenât shipped your order yet, we can make changes. Just WhatsApp us ASAP with your order number and what youâd like to tweak
You bet! Use the âNotify Meâ button on the product page, drop your email, and weâll slide into your inbox when itâs back. đ
Absolutely! Want something unique? Hit us up on WhatsApp and letâs make your dream hijab or abaya happen. đđ«
We strive to ensure that all our hijabs and accessories reach you in perfect condition, but we understand that things donât always go as planned. Below are the circumstances under which we offer returns or refunds:
- Damaged or Faulty Products
If your order arrives damaged or faulty, we are more than happy to assist you. Please take a clear unboxing video showing the condition of the item when you receive it. This helps us verify your claim and process your request smoothly.
You must contact us within 24 hours of receiving your order at WhatsApp. Any requests made after this timeframe cannot be entertained.
- Wrong Products Delivered
If the wrong product was delivered to you, donât worry! Weâll correct the issue right away. Just WhatsApp us with a clear unboxing video showing the mistake, and weâll arrange a resolution for you.
Exceptions:
- Color Discrepancies: While we try our best to show the true color of our products, different screen settings and lighting can sometimes cause slight variations. We do not accept returns or exchanges based on color differences.
- Accessories: Unfortunately, accessories (like hijab pins, underscarves, etc) are non-returnable once received, so please double-check your order carefully.
Returns Process:
If your item is eligible for a return (damaged or wrong product), please follow these steps:
- Contact Us: Reach out within 24 hours of delivery with your unboxing video through WhatsApp.
- Return Authorization: We will guide you on how to return the product, including providing a return address.
- Return Shipping: The customer is responsible for return shipping costs. Once we receive the returned product, we will process your refund.
Refunds
Once your return has been processed and weâve received the returned product(s), we will initiate your refund. Refunds will be credited to the original payment method used for your purchase.
- Refund Timeline: Please allow up to two weeks for your refund to be processed after we receive the returned product.
International Orders
For international orders, once your order is dispatched, we do not accept cancellations, exchanges, or refunds. If you refuse delivery of the package, it will be destroyed by the courier partner, and no refunds will be provided.
Additional Notes:
- Postage for Returns: The cost of shipping the returned items will not be refunded.
Cancelled Orders: We reserve the right to cancel any order if it does not comply with our policies or if we are unable to fulfill the order. In such cases, weâll notify you and process a refund within 14 working days
At the moment, we donât offer exchanges, but reach out if you have any concerns, and weâll do our best to make it right if possible
Product Love & Care
Keep your Glowry pieces looking fresh and fabulous with these tips:
- Hand wash only or use the delicate cycleâno washing machines, please!
- Stick to cold water and mild detergents.
- Avoid wringing them out harshly; be gentle.
- Air dry in the shadeâextreme direct sunlight is a no-go if you want those colors to stay vibrant.
- Low-heat ironing for a crisp finish (if needed).
Treat them with love, and theyâll stay gorgeous for the long haul!
Want to be the first to know about our newest drops, exclusive offers, and exciting updates? Here's how:
- Follow us on Instagram and Facebook at Glowry Hijabs and Glowry Abayas.
- Subscribe to our YouTube channel at Glowry Hijabs for sneak peeks, styling tips, and the latest collections.
- Join our WhatsApp group! Just send us a message, and weâll add you to our inner circle for constant updates and special perks.
Stay connected and never miss out! đâš
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Need to chat? Weâre always here for you! Reach out via:
- Email: info.glowryhijabs@gmail.com
- WhatsApp: +91 8297492002
Weâll get back to you in 24â48 hoursâpinky promise.
Thatâs it, bestie! Ready to shop? We canât wait to see you rocking your Glowry style. đ§Ąâš