Ask Questions
Hey there, Glowry fam! š« We know youāve got questions, and weāve got answers. Letās make this quick, fun, and super helpful. Ready? Letās dive in!
General
Shopping here is as easy as picking out your next OOTD:
- Spot the item you love.
- Hit "Add to Cart" like a pro.
- Tap the cart icon and click "Checkout."
- Fill in your shipping/billing details, choose your payment method, and boom! Done.
Oh, and donāt forgetāyouāll get a confirmation email to let you know your order is on its way. šāØ
Payment Details:
Weāre all about flexibility! Pay via credit/debit card, UPI or net banking.
Nope, COD isnāt our jam. Weāre a prepaid-only zone, so you can sit back and relax while your order makes its way to you.
Shipping Adventures
Oh yes, global queens! š We ship worldwide. We Deliver To:
- Australia
- Bahrain
- Canada
- Kuwait
- New Zealand
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates (UAE)
- United Kingdom (UK)
- United States (USA)
If your country isn't on the list, don't worry! Just WhatsApp us at +91 8297492002 to check if we can deliver to your location.
Delivery Time:
International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered within 7-14 business days.
Shipping Costs:
AtĀ G L O W R Y Hijab, weāre committed to getting your beautiful hijabs and accessories to you as quickly as possible! Your order is our top priority, and we ensure each package is carefully prepared for delivery. Hereās everything you need to know about our shipping and delivery process:
Domestic Shipping (INDIA)
We ship across the entire country, ensuring your Glowry Hijab items arrive safely and efficiently. Once your order is placed, weāll dispatch your items within 24-72 business hours (depending on the time of day and availability).
Delivery Timeline:
After dispatch, domestic orders typically reach you withinĀ 4 to 7 days.Ā We work with top-tier courier services to ensure that your order gets to you on time.
Shipping Charges:
We believe in transparency, so our Shipping costs are ascertained at the checkout page for both our Indian and InternationalĀ customersāno surprises at checkout!
Address Accuracy:
Please make sure you enter the correct shipping address with your full legal name. If you notice any errors after placing the order, no worries! Just reach out to us viaĀ WhatsApp at +91Ā 8297492002Ā right away, and weāll update the details for you.
International Shipping (For Our Global Shoppers)
Weāre excited to bring Glowry Hijab to customers all around the world! We ship to several countries, so no matter where you are, weāve got you covered.
We Deliver To:
- Australia
- Bahrain
- Canada
- Kuwait
- New Zealand
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates (UAE)
- United Kingdom (UK)
- United States (USA)
If your country isnāt on the list, donāt worry! Just WhatsApp us atĀ +91 8297492002Ā to check if we can deliver to your location.
Delivery Time:
International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered withinĀ 7-14 business daysĀ depending upon product availability.
Shipping Costs:
The cost of international shipping depends on the weight of your order and the destination. Youāll see the exact shipping cost on the checkout page before finalizing your purchase.
Duties and Taxes:
Please note that all international orders are shippedĀ Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.
Payment Methods
Weāve made paying for your order as easy as possible:
- Domestic Orders (India):Ā We accept payments via majorĀ Indian Debit Cards, Credit Cards,Ā Internet Banking, and popular payment wallets likeĀ PaytmĀ andĀ UPI.
- International Orders:Ā You can pay usingĀ Debit Cards, Credit Cards, orĀ international payment methodsĀ accepted via the payment gateway.
Note:
At this time, we do not acceptĀ Cash on Delivery (COD)Ā for either domestic or international orders.
Duties and Taxes:
Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.
- Within India: Expect it at your doorsteps in 4ā7 business days.
- International Orders: Delivery usually takes 7ā14 business days, depending upon yourĀ location.
Shipping costs are ascertained at the checkout page for both our Indian and InternationalĀ customers
No stress! If we havenāt shipped your order yet, we can make changes. Just WhatsApp us ASAP with your order number and what youād like to tweak
You bet! Use the āNotify Meā button on the product page, drop your email, and weāll slide into your inbox when itās back. š
Absolutely! Want something unique? Hit us up on WhatsApp and letās make your dream hijab or abaya happen. šš«
We strive to ensure that all our hijabs and accessories reach you in perfect condition, but we understand that things donāt always go as planned. Below are the circumstances under which we offer returns or refunds:
- Damaged or Faulty Products
If your order arrives damaged or faulty, we are more than happy to assist you. Please take a clear unboxing video showing the condition of the item when you receive it. This helps us verify your claim and process your request smoothly.
You must contact us within 24 hours of receiving your order at WhatsApp. Any requests made after this timeframe cannot be entertained.
- Wrong Products Delivered
If the wrong product was delivered to you, donāt worry! Weāll correct the issue right away. Just WhatsApp us with a clear unboxing video showing the mistake, and weāll arrange a resolution for you.
Exceptions:
- Color Discrepancies: While we try our best to show the true color of our products, different screen settings and lighting can sometimes cause slight variations. We do not accept returns or exchanges based on color differences.
- Accessories: Unfortunately, accessories (like hijab pins, underscarves, etc) are non-returnable once received, so please double-check your order carefully.
Returns Process:
If your item is eligible for a return (damaged or wrong product), please follow these steps:
- Contact Us: Reach out within 24 hours of delivery with your unboxing video through WhatsApp.
- Return Authorization: We will guide you on how to return the product, including providing a return address.
- Return Shipping: The customer is responsible for return shipping costs. Once we receive the returned product, we will process your refund.
Refunds
Once your return has been processed and weāve received the returned product(s), we will initiate your refund. Refunds will be credited to the original payment method used for your purchase.
- Refund Timeline: Please allow up to two weeks for your refund to be processed after we receive the returned product.
International Orders
For international orders, once your order is dispatched, we do not accept cancellations, exchanges, or refunds. If you refuse delivery of the package, it will be destroyed by the courier partner, and no refunds will be provided.
Additional Notes:
- Postage for Returns: The cost of shipping the returned items will not be refunded.
Cancelled Orders: We reserve the right to cancel any order if it does not comply with our policies or if we are unable to fulfill the order. In such cases, weāll notify you and process a refund within 14 working days
At the moment, we donāt offer exchanges, but reach out if you have any concerns, and weāll do our best to make it right if possible
Product Love & Care
Keep your Glowry pieces looking fresh and fabulous with these tips:
- Hand wash only or use the delicate cycleāno washing machines, please!
- Stick to cold water and mild detergents.
- Avoid wringing them out harshly; be gentle.
- Air dry in the shadeāextreme direct sunlight is a no-go if you want those colors to stay vibrant.
- Low-heat ironing for a crisp finish (if needed).
Treat them with love, and theyāll stay gorgeous for the long haul!
Want to be the first to know about our newest drops, exclusive offers, and exciting updates? Here's how:
- Follow us on Instagram and Facebook at Glowry Hijabs and Glowry Abayas.
- Subscribe to our YouTube channel at Glowry Hijabs for sneak peeks, styling tips, and the latest collections.
- Join our WhatsApp group! Just send us a message, and weāll add you to our inner circle for constant updates and special perks.
Stay connected and never miss out! šāØ
Ā
Need to chat? Weāre always here for you! Reach out via:
- Email: info.glowryhijabs@gmail.com
- WhatsApp: +91 8297492002
Weāll get back to you in 24ā48 hoursāpinky promise.
Thatās it, bestie! Ready to shop? We canāt wait to see you rocking your Glowry style. š§”āØ