🌟 Enjoy 10% off on your first order by entering your email. 🌟 For custom orders, including colours changes, design preferences or bridal hijab hampers, please contact us via WhatsApp 🌟 Spend ₹3500/- to get FREE SHIPPING in India 🌟 Spend AED 350/- to be eligible for FREE SHIPPING in UAE.
🌟 Enjoy 10% off on your first order by entering your email. 🌟 For custom orders, including colours changes, design preferences or bridal hijab hampers, please contact us via WhatsApp 🌟 Spend ₹3500/- to get FREE SHIPPING in India 🌟 Spend AED 350/- to be eligible for FREE SHIPPING in UAE.
FAQs

FAQs

faq

Ask Questions

Hey there, Glowry fam! 💫 We know you’ve got questions, and we’ve got answers. Let’s make this quick, fun, and super helpful. Ready? Let’s dive in!

General
1. How do I place an order?

Shopping here is as easy as picking out your next OOTD:

  • Spot the item you love.
  • Hit "Add to Cart" like a pro.
  • Tap the cart icon and click "Checkout."
  • Fill in your shipping/billing details, choose your payment method, and boom! Done.

Oh, and don’t forget—you’ll get a confirmation email to let you know your order is on its way. 🚚✨

Payment Details:
2. What payment methods do you accept?

We’re all about flexibility! Pay via credit/debit card, UPI or net banking.

3. Can I pay via Cash on Delivery (COD)?

Nope, COD isn’t our jam. We’re a prepaid-only zone, so you can sit back and relax while your order makes its way to you.

Shipping Adventures
4. Do you ship internationally?
Oh yes, global queens! 🌍 We ship worldwide. We Deliver To:
  • Australia
  • Bahrain
  • Canada
  • Kuwait
  • New Zealand
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates (UAE)
  • United Kingdom (UK)
  • United States (USA)

If your country isn't on the list, don't worry! Just WhatsApp us at +91 8297492002 to check if we can deliver to your location.

Delivery Time:

International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered within 7-14 business days.

Shipping Costs:

At G L O W R Y Hijab, we’re committed to getting your beautiful hijabs and accessories to you as quickly as possible! Your order is our top priority, and we ensure each package is carefully prepared for delivery. Here’s everything you need to know about our shipping and delivery process:

Domestic Shipping (INDIA)

We ship across the entire country, ensuring your Glowry Hijab items arrive safely and efficiently. Once your order is placed, we’ll dispatch your items within 24-72 business hours (depending on the time of day and availability).

Delivery Timeline:

After dispatch, domestic orders typically reach you within 4 to 7 days. We work with top-tier courier services to ensure that your order gets to you on time.

Shipping Charges:

We believe in transparency, so our Shipping costs are ascertained at the checkout page for both our Indian and International customers—no surprises at checkout!

Address Accuracy:

Please make sure you enter the correct shipping address with your full legal name. If you notice any errors after placing the order, no worries! Just reach out to us via WhatsApp at +91 8297492002 right away, and we’ll update the details for you.

International Shipping (For Our Global Shoppers)

We’re excited to bring Glowry Hijab to customers all around the world! We ship to several countries, so no matter where you are, we’ve got you covered.

We Deliver To:
  • Australia
  • Bahrain
  • Canada
  • Kuwait
  • New Zealand
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates (UAE)
  • United Kingdom (UK)
  • United States (USA)

If your country isn’t on the list, don’t worry! Just WhatsApp us at +91 8297492002 to check if we can deliver to your location.

Delivery Time:

International orders may take a little longer, depending on the shipping carrier and destination country. While delivery times vary, most international shipments are delivered within 7-14 business days depending upon product availability.

Shipping Costs:

The cost of international shipping depends on the weight of your order and the destination. You’ll see the exact shipping cost on the checkout page before finalizing your purchase.

Duties and Taxes:

Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.

Payment Methods

We’ve made paying for your order as easy as possible:

  • Domestic Orders (India): We accept payments via major Indian Debit Cards, Credit CardsInternet Banking, and popular payment wallets like Paytm and UPI.
  • International Orders: You can pay using Debit Cards, Credit Cards, or international payment methods accepted via the payment gateway.
Note:

At this time, we do not accept Cash on Delivery (COD) for either domestic or international orders.

Duties and Taxes:

Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means that the prices of the products and shipping do not include import duties, taxes, or customs fees. As the recipient, you will be responsible for paying these charges, which will be assessed by the customs authorities in your country.

5. How long will it take to get my order?
  • Within India: Expect it at your doorsteps in 4–7 business days.
  • International Orders: Delivery usually takes 7–14 business days, depending upon your location.
6. Is shipping free?

Shipping costs are ascertained at the checkout page for both our Indian and International customers

7. I need to change something in my order. Help!

No stress! If we haven’t shipped your order yet, we can make changes. Just WhatsApp us ASAP with your order number and what you’d like to tweak

8. Will you restock a sold-out item?

You bet! Use the ‘Notify Me’ button on the product page, drop your email, and we’ll slide into your inbox when it’s back. 🎉

9. Do you do customizations?

Absolutely! Want something unique? Hit us up on WhatsApp and let’s make your dream hijab or abaya happen. 💭💫

10. What is your refund & return policy?

We strive to ensure that all our hijabs and accessories reach you in perfect condition, but we understand that things don’t always go as planned. Below are the circumstances under which we offer returns or refunds:

  • Damaged or Faulty Products

If your order arrives damaged or faulty, we are more than happy to assist you. Please take a clear unboxing video showing the condition of the item when you receive it. This helps us verify your claim and process your request smoothly.

You must contact us within 24 hours of receiving your order at WhatsApp. Any requests made after this timeframe cannot be entertained.

  • Wrong Products Delivered

If the wrong product was delivered to you, don’t worry! We’ll correct the issue right away. Just WhatsApp us with a clear unboxing video showing the mistake, and we’ll arrange a resolution for you.

Exceptions:

  • Color Discrepancies: While we try our best to show the true color of our products, different screen settings and lighting can sometimes cause slight variations. We do not accept returns or exchanges based on color differences.
  • Accessories: Unfortunately, accessories (like hijab pins, underscarves, etc) are non-returnable once received, so please double-check your order carefully.

Returns Process:

If your item is eligible for a return (damaged or wrong product), please follow these steps:

  1. Contact Us: Reach out within 24 hours of delivery with your unboxing video through WhatsApp.
  2. Return Authorization: We will guide you on how to return the product, including providing a return address.
  3. Return Shipping: The customer is responsible for return shipping costs. Once we receive the returned product, we will process your refund.

Refunds

Once your return has been processed and we’ve received the returned product(s), we will initiate your refund. Refunds will be credited to the original payment method used for your purchase.

  • Refund Timeline: Please allow up to two weeks for your refund to be processed after we receive the returned product.

International Orders

For international orders, once your order is dispatched, we do not accept cancellations, exchanges, or refunds. If you refuse delivery of the package, it will be destroyed by the courier partner, and no refunds will be provided.

Additional Notes:

  • Postage for Returns: The cost of shipping the returned items will not be refunded.

Cancelled Orders: We reserve the right to cancel any order if it does not comply with our policies or if we are unable to fulfill the order. In such cases, we’ll notify you and process a refund within 14 working days

11. Can I exchange my order?

At the moment, we don’t offer exchanges, but reach out if you have any concerns, and we’ll do our best to make it right if possible

Product Love & Care
12. How do I take care of my Glowry hijabs and abayas?

Keep your Glowry pieces looking fresh and fabulous with these tips:

  • Hand wash only or use the delicate cycle—no washing machines, please!
  • Stick to cold water and mild detergents.
  • Avoid wringing them out harshly; be gentle.
  • Air dry in the shade—extreme direct sunlight is a no-go if you want those colors to stay vibrant.
  • Low-heat ironing for a crisp finish (if needed).

Treat them with love, and they’ll stay gorgeous for the long haul!

13. How can I stay updated with the latest offers and new collections?

Want to be the first to know about our newest drops, exclusive offers, and exciting updates? Here's how:

  • Follow us on Instagram and Facebook at Glowry Hijabs and Glowry Abayas.
  • Subscribe to our YouTube channel at Glowry Hijabs for sneak peeks, styling tips, and the latest collections.
  • Join our WhatsApp group! Just send us a message, and we’ll add you to our inner circle for constant updates and special perks.

Stay connected and never miss out! 🛍✨

 

14. How do I get in touch?

Need to chat? We’re always here for you! Reach out via:

We’ll get back to you in 24–48 hours—pinky promise.

That’s it, bestie! Ready to shop? We can’t wait to see you rocking your Glowry style. 🧡✨

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